This section gives solutions to some common problems and indicates where further information can be obtained.
Tip: the following gives some basic trouble shooting advice, however if you are in any doubt or having ongoing difficulties you should consult system support for specific advice by using the email support link.
The options available on each menu will depend on the authority level assigned to you. The higher authority you have the more options will be available to you. Also what options your syndicate has paid for will determine what items appear on your menu. To try different levels goto Switch Level.
Click on the AvShareD logo to quickly return to your home/startup page. You can define which is your startup page under My Details.
The start date defaults to the Last Cost Date as setup under aircraft details. This would normally be the date when the last invoice was raised for syndicate members.
On the logon form click the Need Help? link which will take you to a page where you can request a new password.
On the users page check that their email address is setup correctly, typical error include using .com instead of .co.uk or perhaps missing a full stop
On the users page you can reset their password, this will result in them receiving an email with a new password